|
E- MAIL SUPPORT
In the world of internet, E-mail is one of the important medium for all the organizations to have constant touch with their customers and ensure that all your customer’s queries are answered on time to keep up the confidence of the customers on your products and services.
All the successful companies have understood the importance of outsourcing their non-voice call centre needs, including Email support services to improve their customer’s experience.
Types of E-mail support services
RBH Systems Management team has the expertise and experience in handling high quality E-mail support services for handling complex and simple issues.
- Customer care
- Technical support
- Order fulfillment
- Verification
- Complete query resolution
- Resolving escalated cases
We also support service level agreements (SLAs) based on client requirements, thereby providing answers via E-mail within the time window agreed upon by both parties.
CHAT SUPPORT
It is very important to have a live chat support to the customers who are visiting your website to increase sales and improve customer satisfaction. We can influence your website visitors to avail your services or purchase your products by answering the queries right away.
A general study says that 90% of online customers prefer human interaction; 41% of consumers would be more likely to transact if human interaction were available. So, it is very important to have a person to answer your customer queries.
Our Chat support agents provide a co-browsing help and web image support. Chat support is a type of web collaboration which lets a representative and customer to share the same display, while co-browsing offers the representative the ability to move forward screens to the visitor. Whenever customers need support or help of any product, software or hardware, they can communicate with online representative of the company. Online Chat support is a well known facility provided to facilitate customers with after sales service.
Chat types:
Proactive Web Chat: We can track the visitor of your website and request them for a chat conversation to involve them in sales discussion.
Reactive Web Chat Support: Customers visiting your website might have lot of doubts in their mind about your process and offering. They can invite us for a web chat to get their doubts clarified about your products, services, purchase process and shopping cart details etc.
Our Live Chat Services Includes
- Improve your sales conversation of your website inquires.
- Reduce your E-mail and phone customer service volumes by providing the required information through your web chat services.
- 24x7x365 days of close contact with your customers.
- Building your customer’s confidence on your products and services.
- Detailed reports on customer’s feedback and the prospective sales leads.
We have the state-of-the-art delivery centre equipments with experienced chat support agents to provide a satisfying experience to your customers. |
