Telemarketing

Telemarketing is the use of the efficient medium of telephone communication to market goods or services directly to prospective customers and/or to receive orders and inquiries generated from other advertising and promotions. In the form of direct marketing a salesperson uses the telephone to solicit prospective customers to sell products or services.

Telemarketing can be inbound or outbound. Inbound telemarketing is where customers instigate calls to the company for assistance when they want or need while the latter involves calls instigated by the company to prospective buyers for making a sale.

Professional telemarketing activities are conducted from call centers and BPOs. Telemarketing requires adequate leads generation and appropriate follow up action. Telemarketing is becoming extremely popular in the modern era, with the best and most affordable facilities available in India. Cost effective, yet professionally trained employee is available in the mentioned countries.

We have great acumen in generating leads and provide inbound and outbound calling services to our clients. Call Centre outsourcing services such as increased calling capacity, global coverage, rapid inquiry response and increased data validity, are also available and is defined in a cost effective environment.

OUTBOUND SERVICES

RBH Systems has the capability to offer its clients, programs that generate revenue and improve service. Outbound Telemarketing Services includes Telesales (new customer acquisition, subscription renewals, up-sell and cross-sell), Order taking, and Customer Profiling, Dealer Recruitment, New product launch, Lead generation and lead processing. 

Our experienced and motivated phone agents effectively serve as our clients’ extended sales and marketing departments, acquiring new customers, cross-selling and up-selling, and manage assigned territories. 

Phone agents having a high degree of business and technical acumen gain key market intelligence by effectively probing the customer's needs and interests and offer appropriate benefits. 

All outbound programs are monitored to identify shift in market trends and suitable changes are made to ensure consistent quality and results. Every agent’s work is monitored and reviewed continuously by Quality Assurance personnel and Account managers to ensure SLA compliance. 

If you are looking to start a new customer service department or re-engineer your existing marketing and sales operation or looking for a reliable partner in outsourcing your call center operations, RBH Systems is more than geared for the challenge when it comes to B2C & B2B telemarketing Services.

LEAD GENERATION

If you want to find hot new prospects or get ahead of your competitors then you will need to use the most effective method of B2C & B2B lead generation – which is telemarketing. It doesn’t matter how good your CRM data is or how much digital marketing you throw at your potential customers, eventually if you want to try and make a sale you will have to speak to your potential client. 

The benefit of outsourcing to RBH Systems:

Many sales teams are motivated, personally and financially, to go for the quick win. Cold calling is sometimes the very last thing your sales person wants to do. In reality, you greater control over your sales pipeline. It can support your sales team by allowing them to concentrate on closing sales and increasing current client spend. 

For high cost or complex products or services, professional lead generation can help you control your pipeline in the long and short term. We help our clients build a detailed profile of their customers, their needs and decision making processes, their budgets and when they intend to accept tender applications or even go ahead and buy. 

What exactly is a qualified lead?

What you do need to consider before you outsource is the specifics of what you would call a ‘qualified lead’. It is certainly wise to decide how far down the sales cycle you want your lead to be, some clients specifically want to have a fully qualified sales appointment; some just want to ascertain a definite level of interest so their sales team can follow up and develop the lead. 

Our experience:

Whatever your needs, we can help you generate and develop new quality business opportunities to keep that all-important sales funnel topped up. RBH Systems specializes in B2B and B2C telemarketing. We have relevant, real experience of selling into the B2B and B2C sector in Australia, New Zealand, USA & the UK, with sales skills acquired in professional telemarketing & telesales.

RBH Systems delivers unscripted outbound calls for consumers as well as small to medium size companies. We work on long and short term projects helping clients achieve their goals. We will provide a dedicated account management team, strategic data management, real time reporting, bespoke and individual campaigns and most importantly, an honest and open commitment to producing the results you want to achieve. We create efficient, bespoke, unscripted telemarketing campaigns which are crafted to deliver results as specified by you.

We can help you to:

• Generate consumer leads and business opportunities
• Support your sales team by warming up leads and setting appointments
• Sell into existing or lapsed customers
• Investigate new markets or research current client activity
• Create strategic advantage - increasing market share or penetrating new markets
• Support online and offline activity to increase results or profit.

Do you have any questions?

APPOINTMENT SETTINGS

Getting qualified sales leads is not easy ... And getting qualified appointments can be even harder
but if your objective is to support your sales team with qualified sales leads or appointments, you’ll find that RBH Systems is a specialist in the field. In fact we have been generating a sustainable level of qualified appointments and leads for companies just like yours for many years now.

Appointment Setting

We’ll set up qualified meetings with specifically targeted and properly identified decision-makers, who have an established requirement for your products and/or services.

It is important to remember that to develop a relationship to a point where you can achieve a sales appointment often requires a long-term contact strategy to be developed and implemented. We’ll be happy to discuss your strategic process with you.

Reactivating Your Lapsed Clients

One of your most effective options for telemarketing strategy is ‘Lapsed Customer Reactivation’. 

This is the process of re-contacting ‘former’ customers … people who have not placed an order with you for some time, and following up on lost orders, old quotations, or simply finding out why they stopped dealing with you. The purpose of course is to generate new opportunities.

This strategy has a huge advantage for you … it means you will only be contacting people who have actually used your products and services in the past. Lapsed Customer Reactivation campaigns can also be used effectively as a method of cross-selling/up-selling new products and services to your former customers.

The process for your Lapsed Customer Reactivation campaigns is similar to that of standard appointment setting or lead generation campaigns. However, Lapsed Customer Reactivation campaigns differ slightly in that you will supply the database (list of companies to be contacted), preferably with notes relating to the history of the relationship, e.g. details of previous quotes or work conducted. This provides a focus to the call, enabling the telemarketer to tailor the conversation accordingly and get the best possible result for you.

Do you have any questions?

INBOUND SERVICES

1. Sales & Advertising Response

How many times have you upset or lost customers and revenue by not answering the phone when they need you? Imagine how much this must have cost you

when looking to attract new and existing clients; it is critical that any marketing activity be supported by a sufficient sized resource to deal with the inevitable enquiries. 

70% of New Customers will hang up if the phone is not answered within 25 seconds and 80% of callers will hang up if they get through to an answering Machine! 

By failing to provide your customers with a means to transact with you at their convenience, you run the risk of losing their custom to your competitors. 

RBH Systems has a proven track record of working with SME businesses to provide them with robust, flexible and most importantly scalable call handling solutions to deal with any size of media campaign. 

By having a scalable call handling resource, you will always have people on hand to answer and service your customers’ calls.

Our call centre services can act as a first point of call or as a backup to your existing call handling operations, which allows you to maximize your in house resources to its fullest. 

We can act as a fully functioning sales line that can process transactions, orders and applications; in addition we can act as a means to provide cross and up sell opportunities to you with a view to increasing your average order value. 

All details of the transaction will be sent directly to you via an instant email or CSV report allowing you to have complete visibility over your outsourcer. 

We can integrate with your existing transactional platforms, to ensure that there is no additional work placed upon your in house teams. We can provide you with on tap sales support should you require it, due to our call centers functioning 24 hours a day, 7 days a week and 365 days a year.

In addition we can also act as a simple but effective method of gauging the successfulness of any given marketing campaign. We can provide you with vital management information that looks at the call profile of you customers. This information includes:

• Calls By TV Region.
• Calls by media source.
• Call by time of day/week/month/year

The importance of capturing your Customer's call efficiently cannot be underestimated as it helps to:

• Improve Brand Image
• Improve Customer Satisfaction
• Increase Sales
• Improving Customer Retention

RBH Systemshas a great track record of providing these solutions to a vast array of leading companies on the following industries - Finance, Leisure, Retail, Real Estate, IT, Cosmetics, pharmaceuticals and public services. 

2. Help Desk & Support

Having successfully won your customer it is important that you have sufficient resources in place to be able to service their ongoing needs and requirements as and when it’s needed.

Re-sourcing internally to service customers 24/7 can be a very costly exercise, especially if the requirement is for only a small amount of calls per day.

RBH Systems has a proven track record of delivering a multitude of Helpdesk and Support solutions to SME businesses.

Do you have any questions?

Help Desk Services

RBH Systems is able to provide your customers with a first point of contact so that any issues or concerns raised can be instantly fed back to you. Our agents are able to provide your customers with answers to their frequently asked questions, provide valuable information relating to post sales services and provide walkthrough and helpdesk solutions.

Call Out Services

24 hours business requires 24 hour support. If you need to attend to your clients’ needs around the clock then RBH Systems can act as a means to capture that enquiry and ensure the correct individual is always notified.

24/7/365 Service

RBH Systems can provide you with the means to provide cover for the office should you be required to leave unexpectedly. We can capture all inbound calls and ensure that they are handled in a professional way, allowing you to concentrate on the job at hand without having to worry about who is manning the phones.

3. Answering Service

Our business telephone answering services provide cost effective ways for businesses to handle after hour calls or when staff are unavailable - live operator telephone answering service is a key component of our call centre solutions. An answering service is more than just someone answering your calls, to your customer, we are your business. Our professional staff will insure your callers are greeted by a courteous and helpful voice and will insure you receive accurate messages in a timely manner

The quality of your customer care will make or break your business. An answering service can help ease the stress. In our new global economy, it is increasingly important to take care of your customers on their terms and around their schedule, not around your business hours. By being on the job 24-hours a day and having extremely talented and flexible employees, RBH Systems has the ability to perform multiple tasks for your business. From anything ranging from performing inbound order taking from customers requesting your product/service to direct marketer sales calls to providing information to potential customers inquiring about the products/services that your business offers.

Telephone Answering Service:

Exceptional Telephone Answering Service value is what we create at Answering Service Care. We have the best, most qualified people in the telephone answering service industry. Cost-effective solutions for any size business.

1. Professional Answering Service

Our professional answering service’s outstanding reputation has come from years of experience and excellent support from our team of professional 24 x 7 Phone Answering Service
when a business opportunity knocks, shouldn't it always be open? By availing our answering service you can be out of the office, on the phone, in a meeting, or even on vacation.

2. Live Phone Answering Service

Your choice with our systems, we can send messages instantly to your cell phone, email, PDA, pager or fax.

3. Business Answering Service

We provide you with state-of-the-art business answering service. Your company calls will be handled promptly and efficiently by our friendly and experienced answering service professionals.

4. Why RBH Systems Telephone Answering Service?

MARKET SURVEYS

BACK OFFICE SERVICES

Database Services:

Data Entry is nothing but an accurate and organized necessity of any profit making organization. Therefore, it becomes just obvious that the aspect of Database Creation too determines the success of an organization. An organization evolves on the basis of how a company is able to manage the overwhelming volume of data generated every day. 

Database outsourcing has come as a boon to such companies. It would be quite a task for industries like telecom, surface transport, insurance and many others to manage the data that is generated on a day-to-day basis. Companies outsource database for streamlining their processes and RBH Systems can pitch in as the right partner.

RBH Systems provides reasonably priced data management solutions to clients from countries like the UK, North America, Europe and Australia. RBH Systems is appreciated and admired by its clients for providing high quality Data Management Solutions. All the aspects of database services such as data entry, data mining, data processing, data conversion, data capture, web research and data manipulation are handled with high degree of accuracy and precision. 

Data entry is further boosted by state of the art infrastructure and a team of highly trained and experienced professionals thereby enabling RBH Systems to offer services to its clients according to their budgets.

Database Maintenance is handled with complete confidentiality taking care of the client's data in a controlled working environment. With years of experience in this field, handling simple and complex short as well as long term projects within the scheduled deadlines is what RBH Systems excels at.

The company does not only act as a data entry and database creation service provider, but also acts as a valuable partner when it comes to success and growth of its valuable clients.

Achieving your primary business objectives can become a lot easier with our back office services. For deriving the stated benefits, you just have to give us a call on +61 3 9010 5605, or email us at;info@rbhsl.com with your back office services requirements.

We will get back to you with customized back office services solutions and also help you select the best from available options.